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Genesys
Technologies offers its customers the option of an equipment support
contract. This service delivers rapid issue resolution,
device-by-device coverage, and premium service options to help maximize
operational efficiency.Enterprises require to have their equipment
operational all the time, for that reason Genesys Technologies keeps a
local inventory to ensure our customers local availability, and fast
replacement.
Our support contracts are available for many equipment brands and types, even equipment which has been labeled as "end of life" by their manufacturer. Contact us at your convenience to discuss your specific needs. Our equipment support contract options provide: * Around-the-clock, access to our service ticket submittal center * Hardware replacement options include 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair * Operating system software updates and firmware (by request) * 8x5 phone support and troubleshooting assistance * Onsite service support option
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