 |
|||
     |
|||
 |
|||
|
Genesys
technologies offers its customers help desk services as an
information and assistance resource that troubleshoots problems with
computers, servers or nerworking products. We provide help desk support
to our customers via a phone, website and/or e-mail. We also offer
in-house help desk services as an outsourced alternative to our
customers.
Some notes on outsourcing: Outsourcing is subcontracting a service, such as the organization's Help Desk or IT department, to a third party. The decision whether to outsource or to do inhouse is often based upon achieving a lower production cost, making better use of available resources, focusing energy on the core competencies of a particular business, or just making more efficient use of labor, capital, or information technology resources. Outsourcing involves the transfer of the management and/or day-to-day execution of an entire business function to an external service provider. The client organization and the supplier enter into a contractual agreement that defines the transferred services. Under the agreement the supplier acquires the means of production in the form of a transfer of people, assets and other resources from the client. The client agrees to procure the services from the supplier for the term of the contract. Organizations that outsource are seeking to realize benefits or address the following issues:
* Cost savings.
* Focus on Core Business. * Cost restructuring. * Improve quality. * Knowledge. * Contract. * Operational expertise. * Access to talent. * Capacity management. * Catalyst for change. * Enhance capacity for innovation. * Reduce time to market. * Commodification. * Risk management. * Venture Capital. * Scalability.
|
|||
